Returns & Exchange

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, or the item doesn't fit you as you wished, it will be our pleasure to accept your return. Please note that for inventory and logistics reasons, we do not issue refunds, only credit store or exchange. Your return must meet the following conditions: 

- Items must be at regular price.

- The item must be shipped back to our workshop within 10 days from the date of when you receive your order. 

- All items must be returned in their original conditions unworn, washed or damaged with the labels and tags attached to the products.

Tops are available for exchanges. Bottoms and one-pieces are final sale.

Any exchanges must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to Tram The Brand.

Procedures for exchange and return 

Email support@tramthebrand.com

We will send you the return and exchange instructions.

Cancellation Policy

If you change your mind about your purchase, contact us at and we'll have a look at it. When an order has already been sent by post, it is not possible for us to cancel it or change its destination support@tramthebrand.com.

Defective items 

We take the time to inspect all items before sending them to you. We are sorry if the goods are not in perfect condition when they are received. If so, contact us at support@tramthebrand.com by sending us a photo of the damaged item. We will send you the return and exchange instructions.

Error in the order

If you have received an item that you have not ordered, please contact us at support@tramthebrand.com and we will be able to solve it for you. 

Items Sold out 

We strive to update the inventory of the online store regularly. If an item becomes unavailable during the processing of your order, we will contact you immediately by email to keep you informed of the situation and will make a refund on the same method of payment as your purchase as soon as possible.